Jennings is now scheduling video chats with residents by Facetime or Skype
Scheduling a call
Jennings’ Garfield Heights campus: Click here to sign up for a video chat.
Jennings at Brecksville: Click here to sign up for November video chats.
Jennings at Notre Dame Village: If your loved one is a resident of Jennings at Notre Dame Village small houses, we only use the Skype app at this time.
- Call the house phone number and let
the care partner know you are interested in a video call with your loved one.
(This is so we can ensure the iPad is not in use by another resident and that
their visit with family will not be interrupted by another incoming skype
- There is a chance the care partner may suggest a different time. There can be many reasons for this and we ask for your understanding.
- The care partner will keep you on the phone while they ensure your loved one is in a private space and the iPad is signed into our account. They will then let you know you can call within the Skype app.
If you are not familiar with the application Skype you can watch this short video to learn more and take you through how to use it: https://www.youtube.com/watch?v=fK_JGw8WUVY
Here are some tips for successful video chats:
- Limit the number. Some residents seem to be overwhelmed by long calls or multiple calls in a day. They may have a wonderful call with one person, but by the second or third call they are tired and may not want to talk, especially if they are a few calls in a row. Don’t be afraid to make regular short calls instead.
- Know your family member. Can they see or hear well? If the resident can’t hear well, please speak slowly and clearly or consider spreading out calls and instead send letters or pictures they can read in their own time. If they have difficulty speaking, staying alert, or being still during a regular visit, they probably won’t do those things for long during a video call either Please be prepared for that and plan accordingly. Choose a time of day that’s good for the resident, avoid mealtimes and times that they’d normally be napping or need quiet.
- Share something. Being prepared with a story to tell or something to show the resident (your garden, the grandkids, etc.) may make the call easier if the resident isn’t engaging.
- Use visual aids. Video calls won’t have the same kind of cues that residents with memory impairment need to engage such as touch or taste. Families may need a different approach with recognizable pictures, visual aids, or sounds to engage with the resident. If there is something we can do to make the call more successful such as giving them something to hold or asking a care partner position them differently, please include that request in their comments for the call.
- Test your technology. Please test your phone/computer before the call. Updates and logouts can delay the call and we may not always be able to come back the same day if there’s a technical difficulty.
- Ask for assistance. Schedule ahead of time and in the appropriate time slot to make sure we can be prepared for them. If the resident will need extra assistance during the call, please try to schedule when other residents are not scheduled or make a scheduling note so we can make it a good experience.